Current Vacancies

Lettings Customer Liaison - Islington

Job Description:

Working closely with the team including dealing with enquiries; booking appointments; updating and maintaining websites, in house databases; responsible for marketing/adverts, and general office administration.

It is imperative to be able to deliver under pressure and be confident dealing with clients both in person and over the phone.

Key Responsibilities:

  • Answer incoming calls including other team members phones when they are not at their desks
  • Be the first port of call to meet and greet all people entering the office and ensure that they are seated and directed to the correct person/department.
  • Registering and correctly qualifying applicants/enquiries (on the phone and walk ins and arrange viewings and market appraisals
  • Visit properties
  • Ensure the office looks tidy at all times and to ensure that there is sufficient office cover.
  • Ensure all leaflets displayed in the office are replenished and to maintain a stock of stationary/tenant and market appraisal packs.
  • Efficiently deal with landlord and tenant queries and enquiries and if necessary ensure they are directed to the correct department to be answered.
  • Efficiently deal with Accounts queries from landlords and tenants and Accounts.
  • Assist the HoD with all aspects of running the office.
  • Cross check and process and approve office invoices
  • Liaise and handle the preparation of all marketing material – window cards/adverts
  • Update the team on any new procedures/compliance updates.
  • Assist the Head of Department with weekly reports.
  • Be responsible for all key handling and logging in and out of keys.
  • Preparing and loading property details online and keeping all property details up to date.
  • Comply with Savills Code of Conduct and Polices and all current legislation that effects the business.
  • Maximise all cross selling opportunities across Savills.

Candidate Profile:

  • Ability to deliver exceptional customer service and applicant and tenant and client care in line with company procedures.
  • Liaise with clients in a timely and professional manner.
  • Exceptional organisational and prioritising ability.
  • Excellent attention to detail.
  • Very strong communication skills, both verbal and written.
  • Confidence in liaising both internally and externally.
  • Initiative and ability to work under pressure.
  • Team player.
  • Maintains a professional manner at all times.
  • Friendly, outgoing and enthusiastic to do a high quality job at all times.

Application Details:

Please apply via e-mail enclosing a CV and your current salary details to:

Ross Crouch
RCrouch@savills.com

Please note this is for maternity cover (12 months initally)

Salary details available upon application, commensurate with experience and skills.

You are also invited to complete the following: Equal Opportunities Monitoring Information Form

The Company is an Equal Opportunities Employer. View our Equality and Diversity Policy.

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