Current Vacancies

Lettings Saturday Assistant - Esher

Job Description:

To assist the full time Lettings team in running the office by handling email, telephone and walk-in enquiries and carrying out viewings.

To deliver exceptional customer service

Key Responsibilities:

  • Deliver exceptional customer service and applicant and tenant and client care in line with company procedures.
  • Liaise with clients and applicants in a timely and professional manner.
  • Comply with Savills Code of Conduct and Policies.
  • Meet and greet visitors to the office and ensure that they are seated and directed to the correct person/department.
  • Ensure the office looks tidy at all times and that all handouts/property details are replenished.
  • Answer all incoming calls including if necessary negotiator and HOD phones when full time staff are unavailable, and aim to answer within three rings.
  • Ensure office is covered at all times by liaising with the other teams member regarding appointments.
  • To take responsibility for keys when in use and ensure their safe return to the office.
  • Register applicants (phone/walk in/online registrations). Call and email applicants to discuss their requirements and suggest suitable properties.
  • Arrange/organise viewings and pitches in a timely and courteous manner
  • Carry out viewings in line with company procedures. Obtain feedback from applicants to pass on to negotiators.
  • Archive applicants as necessary.
  • Run errands as required to assist in the smooth running of the office.

Candidate Profile:

  • An interest in property and knowledge of the area would be desirable
  • Good working knowledge of standard Microsoft suite.
  • Good organisational and prioritising ability.
  • Good telephone manner
  • Strong communication skills, both verbal and written.
  • Confident in liaising both internally and externally.
  • Initiative and ability to work under pressure.
  • Team player.
  • Maintains a professional manner at all times.
  • Friendly, outgoing, cheerful and enthusiastic to do a high quality job at all times.
  • Presentable.
  • Car owner with full clean UK driving license.

Application Details:

Please apply via e-mail enclosing a CV and your current salary details to:

Charlotte Baylis

Salary details available upon application, commensurate with experience and skills.

You are also invited to complete the following: Equal Opportunities Monitoring Information Form

The Company is an Equal Opportunities Employer. View our Equality and Diversity Policy.



Key contacts

Charlotte Baylis

Charlotte Baylis

Head of Lettings
Residential Lettings


+44 (0) 1372 461 907

+44 (0) 1372 461 907